Terms & Conditions
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Terms and Conditions
These Terms and Conditions set out the agreement between you (the “Client”, “Customer”, “you” or “your”) and Perhour Technical Services Est. (“we”, “us”, “our” or the “Company”) for any interior decor, fit-out, renovation, remodeling or revamp work carried out across Dubai and the wider UAE.
Agreement to These Terms and Conditions
Using this website or engaging our services means you accept these Terms and agree to comply with them. If you’re acting on behalf of a company, or as a director, property owner or landlord, you confirm you have the authority to bind that entity.
Your acceptance carries forward as long as any of the following applies:
- You continue browsing or using our website or services
- You place a booking deposit, advance payment or invoice on any project
- You give written or verbal approval for us to begin design, procurement or on-site work
- You continue using our website after these Terms have been updated
If any part of this doesn’t sit right with you, please don’t proceed with our website or services.
Scope of Our Renovation Services
These general Terms apply to every project we take on. They don’t, by themselves, set the price, materials, finishes, quantities or timeline for your specific job — those live in your individual quotation, Scope of Work or signed contract, which works alongside and is governed by these Terms.
Residential Projects
For homes, apartments, townhouses and villas, our work can include remodeling, renovation and revamp of kitchens, bathrooms, flooring, ceilings, joinery, electrical and plumbing. It’s on you to confirm any required consent from building management, your community or your landlord before we start work, unless we’ve specifically agreed to sort that out for you.
Commercial Projects
For offices, retail stores, restaurants, healthcare facilities, hospitality venues and similar spaces, commercial clients are responsible for securing any landlord, developer or municipal approvals ahead of time, unless we’ve explicitly taken that on as part of our scope.
Use of This Website
This website exists to give you general information about our interior decor and renovation services. We try to keep it accurate and current, but we can’t guarantee it’s complete or fully up to date at every moment. Nothing here counts as a binding offer or a formal quotation.
While using this site, you agree not to:
- Use it for anything unlawful, fraudulent or harmful
- Copy, scrape or republish our content or images without written permission
- Try to gain unauthorised access to our systems, accounts or data
- Post spam, malicious content or misleading claims about our services
We can amend, suspend or take down any part of this website at any time.
Quotations, Estimates and Pricing
Every project starts with a site visit and a written quotation. Unless stated otherwise, quotations are valid for 30 days from the date they’re issued, after which prices may shift due to material costs, supplier changes, or updates to project scope.
Prices are quoted in AED unless clearly stated otherwise, and cover only the specific items listed — anything outside that scope is treated as a variation.
Booking, Deposits and Payment Terms
PaymentSchedule
Payments are staged against project milestones, though the exact breakdown varies by project size and scope. A typical structure, confirmed in your quotation, generally follows this pattern:
- An advance deposit due at mobilisation or before ordering materials
- One or more staged payments due at agreed key stages
- A final balance due on practical completion or handover, once snagging is closed
Late Payments and Suspension
Invoices are due by the date stated on each one. If a payment falls overdue, we may pause site works until it’s settled. Where materials or finishes have already been ordered on your behalf, any resulting costs, delays or storage charges may be passed on to you.
Project Timelines and Site Access
We give every project an estimated timeline and keep it updated as work goes on. Because things like unforeseen site conditions, weather, approval delays or third-party trades outside our control can affect a build, timelines are our best estimate rather than a fixed guarantee, and reasonable delays can happen.
To keep things on track, you agree to provide safe, uninterrupted access during agreed working days and hours, unless we’ve arranged something different in writing.
Permits, Approvals and Regulatory Compliance in Dubai
Where it’s part of our agreed scope, we apply for the necessary approvals on your behalf — Dubai Municipality for building and fit-out regulations, DEWA for electrical and water connections, Dubai Civil Defence for fire safety, and free-zone or community authorities where relevant. Unless your contract says otherwise, you remain responsible for confirming the property can legally accept our work, including any tenancy or lease restrictions already in place.
If approvals aren’t clearly listed in your quotation, we’ll confirm in writing whether they fall within our scope before starting. Unless expressly included, obtaining third-party or authority approvals is the Client’s responsibility.
Materials, Finishes and Substitutions
Tiles, boards, joinery, paints, ceramics, sanitaryware, fittings — we source these from our established supplier network, matching your agreed specification as closely as possible.
If a specified product becomes unavailable or its lead time threatens your timeline, we’ll flag it promptly and suggest a substitution of equal or better quality. Any price difference is always confirmed with you in writing before we proceed.
Variations and Change Orders
Why this matters
Clear variation control protects you from unexpected charges and protects our work from unchecked scope creep. Any change or addition you request at any stage gets a written variation showing the revised cost and schedule impact — nothing is actioned, and no instruction is treated as final, until you’ve given clear written acceptance of that cost and timeline change.
Client Responsibilities
A smooth project depends on both sides doing their part. As our Client, you agree to:
- Provide accurate information, drawings and measurements before the project starts
- Make timely decisions on selections, samples and approvals so the schedule doesn’t stall
- Secure any necessary landlord, developer, community or authority permission before work begins, unless we’ve agreed to manage this
- Provide safe access and remove or protect valuables ahead of the agreed work
- Pay invoices in line with the agreed schedule
Where delays or extra costs come from the Client not meeting these responsibilities, we won’t be liable for the resulting impact.
Workmanship Warranty and Defects Liability
We stand behind our workmanship. Subject to full payment, we provide a workmanship warranty for a defined period after handover, confirmed in your project documents. This covers genuine workmanship defects — not normal wear and tear, third-party alterations, or misuse.
- Normal wear and tear or natural material changes over time aren’t covered
- Damage from third parties, accidents, negligence, weather or misuse isn’t covered
- Manufacturer warranties on appliances, fittings and materials sit with the manufacturer
- Modifications or repairs by another contractor after handover may void the applicable warranty
Snagging, Handover and Acceptance
At practical completion, you’re invited to walk through a snagging inspection with our site team. Any defects found are logged and fixed within an agreed window. Once the snag list is closed and any final balance is settled, the project is considered handed over and accepted — we recommend running any final warranty checks close to this point.
Cancellations, Postponements and Refunds
If you need to cancel or postpone, let us know in writing as early as possible. Because we reserve resources, order materials and hold your project slot from the moment your quotation is accepted, our cancellation policy depends on the project stage:
- Before mobilisation: your deposit minus any procurement, design or admin costs already incurred
- After materials are ordered or work has started: deposits and committed supplier costs are non-refundable
- Custom-made or cut-to-size items generally can’t be refunded or cancelled once production begins
We’ll always try to be reasonable and flexible, though flexibility can affect pricing and scheduling.
Limitation of Liability
We carry out our work with reasonable skill and care. To the fullest extent UAE law allows, our total liability for any project is limited to that project’s contract value. We’re not liable for indirect or consequential losses, or loss of business, income or enjoyment connected to the work.
Nothing here excludes or limits liability where doing so would be unlawful, including for gross negligence or harm to physical safety.
Insurance and Site Safety
We maintain appropriate general and public-liability insurance for our operations, and we follow relevant health and safety regulations on every site we work on. Our staff, subcontractors and site visitors are expected to follow PPE requirements and reasonable safety instructions from our site supervisor at all times.
Intellectual Property and Design Ownership
Designs, drawings, 3D renders, sketches and other materials we produce for your project remain our intellectual property unless we agree otherwise in writing. You’re licensed to use them for your own project only — not to hand them to another contractor or republish them without our consent.
Content on this website — logos, images, written descriptions, photos of completed projects — is protected under applicable copyright law and shouldn’t be used or reproduced without our written permission.
Confidentiality and Data Protection
We treat the personal and project information you share with us — contact details, photos, floor plans, anything relating to your property — as confidential. We don’t sell your data or share it with third parties beyond what’s necessary to deliver our services, as explained further in our Privacy Policy.
Force Majeure
Neither party is liable for a delay or failure caused by something genuinely outside their control — natural disaster, extreme weather, war, civil disruption, government action or supply chain disruption. If this materially affects a project’s timeline or cost, the affected party will notify the other promptly, and both sides will work in good faith toward a revised plan.
Consumer Rights and Complaints
We want to hear directly if something falls short of our standards at any stage of your project. Raise it with us and we’ll look into it promptly. Nothing here limits any statutory rights you hold as a consumer under applicable UAE consumer-protection law.
Dispute Resolution and Governing Law
These Terms are governed by the laws of the Emirate of Dubai and the United Arab Emirates. We’d rather resolve disagreements through direct conversation first. Where that doesn’t work, disputes fall under the exclusive jurisdiction of the competent courts of Dubai.
Third-Party Links and External Websites
Our site may link out to third-party pages — suppliers, manufacturers, social media — for convenience. We don’t control that content and aren’t responsible for the privacy practices of any external site before you share information with them.
Changes to These Terms and Conditions
We update these Terms from time to time as our practices, technology or legal obligations change. Significant updates are reflected in the “Last updated” date at the top of this page, so it’s worth checking back periodically.