1. Introduction

Perhour Technical Services Est. (“we”, “us”, “our” or the “Company”) is a Dubai-based interior decor, renovation, remodeling and revamp contractor that has worked with residential and commercial clients across the UAE since 1988. From apartments and villas to offices, retail units, restaurants and larger commercial spaces, we deliver 25 in-house trades under one roof — joinery, ceilings, gypsum, flooring, electrical, painting, doors, furniture, HVAC, MEP and 3D design.

We take privacy as seriously as we take the work itself. This policy describes what personal information we handle, why we handle it, and the choices you have. It covers www.perhour.ae and every channel we interact with you through — website forms, phone calls, emails, WhatsApp, site visits and quotations.

Our practices align with the UAE’s Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the PDPL), along with the broader digital and consumer regulations that apply across Dubai and the emirates. Using our website or services means you agree to the practices set out here.

We’ve written this in plain language rather than dense legal text, because transparency is more useful to you than jargon. If anything is unclear, or you want more detail on a specific point, reach out directly — our team is glad to walk you through how your information is handled at any stage of your project.

2. The Information We Collect

We only collect what actually helps us understand your project, prepare an accurate quote, and deliver good interior decor and renovation work. That falls into three broad categories.

2.1 Information You Provide Directly

When you contact us, request a quote, book a site survey or fill in a form, you might share:

• Your name and the name of your company or organisation
• Contact details — phone, WhatsApp number, email, and physical address or project location
• Project details — property type, scope of work, preferred materials, timeline and rough budget
• Files you choose to upload — floor plans, photos of the space, inspiration images or drawings
• Anything else you include in your messages, enquiries or feedback

2.2 Information We Collect Automatically

Browsing our website triggers some automatic technical data collection through cookies and analytics tools:

• Device and browser data — IP address, browser type, operating system and device model
• Usage data — pages viewed, links clicked, time spent, and how you found us
• Approximate location from your IP address, which helps us tailor content to your emirate

We treat this automatically collected, non-identifying information as “device information” — it helps us fix errors, improve site performance and understand which services people are most interested in.

2.3 Information From Third Parties

Occasionally we receive information through trusted third parties — a social media enquiry, a listing platform, a referral from an existing client, or an analytics provider. We only accept data that’s been collected lawfully and with proper consent.

3. How We Use Your Information

Your personal information is used for clear, legitimate purposes connected to delivering interior decor and renovation work. Specifically, we use it to:

• Respond to enquiries and prepare accurate, no-obligation quotations
• Schedule site visits, design consultations and project meetings
• Plan, manage and complete your renovation, remodeling or revamp project
• Process invoices, payments and project documentation
• Send service updates and appointment reminders, and — only with your agreement — occasional offers
• Improve our website and customer experience through analytics
• Guard against fraud, secure our systems, and meet legal and regulatory obligations in the UAE

Our Promise: we use your data only for the purposes listed above. We never sell, rent or trade your personal information to third parties for marketing.

4. The Legal Basis for Processing Your Data

We only process personal information where we have a genuine legal basis to do so, which typically falls into one of these categories:

• Your consent: for instance, when you opt into a newsletter or agree to optional analytics cookies — you can withdraw this at any time.
• Performance of a contract: when we need your information to prepare a quote, deliver the work you’ve requested, or invoice you.
• Legitimate business interests: such as improving our website or responding to enquiries, always balanced against your privacy.
• Legal obligation: where we’re required to retain records for tax, commercial or health-and-safety reasons under UAE law.

Where we rely on consent, you’re free to withdraw it at any time without affecting the core services you’ve engaged us for.

5. Cookies and Tracking Technologies

Like most websites, we use small text files — cookies — placed on your device to keep the site running, remember your preferences, and measure performance.

5.1 Types of Cookies We Use

• Essential cookies: needed for core functions like navigation and form submission — the site won’t work properly without them.
• Performance and analytics cookies: help us understand how visitors use the site, often through tools like Google Analytics.
• Functional cookies: remember choices you make, such as preferred language or region.
• Marketing cookies: used with your consent to measure campaign performance on platforms like Facebook and Instagram.

5.2 Managing Your Cookie Preferences

You can accept or decline non-essential cookies through our consent banner, and delete or block cookies any time through your browser settings — though disabling certain cookies may affect how the site functions.

6. Marketing Communications and Your Choices

Occasionally, and only with your agreement, we send updates — seasonal offers, new service announcements, or design inspiration relevant to homes and businesses in the UAE. You stay in control:

• Every marketing email has a one-click unsubscribe link
• You can ask us to stop promotional WhatsApp or SMS messages at any time
• Opting out of marketing never affects essential communications like appointment confirmations or invoices

We keep our marketing lists accurate and don’t send unsolicited promotions beyond what you’ve agreed to receive.

7. How We Share Your Information

We treat your information as confidential and only share it when necessary to deliver your project or meet a legal duty. That might include:

• Trusted subcontractors and suppliers: who need delivery details to complete part of your project, bound to use your data only for that purpose.
• Service providers: such as our website host, IT support, payment processors and analytics tools, working under strict confidentiality.
• Authorities, regulators or courts: where required by UAE law, or to protect our legal rights and the safety of others.

We never sell your personal data, and every partner handling it is required to meet security standards consistent with the PDPL.

8. Data Protection and Security

We apply technical and organisational measures to protect your information from loss, misuse, unauthorised access or disclosure — access controls, secure storage, staff confidentiality obligations and encrypted connections where relevant. Our approach reflects national cyber-security guidance, including that of the Dubai Electronic Security Center (DESC) and the Telecommunications and Digital Government Regulatory Authority (TDRA).

No method of transmission over the internet is completely secure, so we continually review and strengthen our safeguards. If a breach ever affects your rights, we’ll notify you and the relevant authorities as UAE law requires.

9. Site Photography, Video and CCTV

As part of documenting our fit-out and renovation work, we may capture photos or video of a project in progress or once finished. This helps us track quality, resolve queries, train our teams, and — with your agreement — showcase completed work in our portfolio. Any footage that could identify your home, business or a specific individual is only used with your prior permission.

On active sites, CCTV may be used for site safety and management. Footage is handled confidentially, kept only as long as necessary, and accessed only by authorised personnel.

10. How Long We Keep Your Information

We keep personal data only as long as necessary for the purpose it was collected, or as required for legal, accounting or warranty reasons. Project and invoicing records, for example, may be retained for several years to honour workmanship warranties and meet tax obligations. Once data is no longer needed, we securely delete or anonymise it.

11. Your Privacy Rights Under UAE Law

Under the UAE Personal Data Protection Law, you have meaningful rights over your information, including the right to:

• Be informed about how your data is collected and used
• Access the personal data we hold about you and request a copy
• Request correction of inaccurate or incomplete data
• Request deletion where there’s no legitimate reason for us to keep it
• Restrict or object to certain processing, including direct marketing
• Withdraw consent at any time, without affecting processing done before that withdrawal
• Request data portability where technically feasible

To exercise any of these rights, contact us using the details in Section 17. We may need to verify your identity first, and we’ll respond within a reasonable timeframe.

12. International Data Transfers

Some service providers — cloud hosting or analytics platforms, for example — may process data outside the UAE. Where that happens, we take steps to keep your information adequately protected through appropriate contractual safeguards, consistent with the PDPL’s cross-border transfer rules.

13. Children’s Privacy

Our website and services are intended for adults and businesses. We don’t knowingly collect personal information from anyone under 18. If you believe a child has shared personal data with us, please let us know and we’ll delete it promptly.

14. Third-Party Links and Websites

Our site may link to manufacturer, supplier or government websites for convenience. We’re not responsible for the privacy practices or content of these external sites, so it’s worth reading their own policies before sharing information.

15. WhatsApp and Direct Messaging

Many clients prefer WhatsApp. When you message us, we process your phone number and chat content to respond and assist with your project. These conversations are also governed by the messaging platform’s own privacy terms, so it’s worth reviewing those too.

16. Changes to This Privacy Policy

We update this Privacy Policy periodically as our practices, technology or legal obligations evolve. Significant changes are reflected in the “Last updated” date at the top of this page — check back from time to time to stay informed.

17. How to Contact Us

• Company: Perhour Technical Services Est.
• Email: [Insert Email Address]
• Phone / WhatsApp: [Insert Phone Number]
• Location: [Insert Address], Dubai, United Arab Emirates — serving all seven emirates
• Website: www.perhour.ae

18. Service Areas Across the Emirates

Perhour Technical Services works with clients across Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. Wherever your project is located, the same data-protection standards in this policy apply to every interaction we have with you.